Saturday, September 11, 2010

Part Two, Kindness Crash-Course

Admit it. When I said last time that I'd be back in a couple of days to end the cliffhanger, you expected something more like a couple of weeks or months. I'll own it - go ahead and admit it.

So I had mentioned that I had two blogworthy adventure-experiences this past weekend. The second happened on our way back to Bryan from Houston. We'd made the first leg of the trip through Houston and were close to turning off 290 when Ewan made it clear he'd like a break from his carseat. So we stopped here (caution: the website contains background music). Frazier's was a nice place - lots of neat fountains, concrete, and such. After about 30 minutes, we decided it was time to get on the road if we were going to make it back to church in time (hint: a quick scroll down the page to see how long this post is ought to clue you in on whether or not we made it back in time... but hey, read it all - it's good stuff!).

We loaded up in the car, and were just about to pull out of the parking lot when I noticed a car with a flat right front tire, that had two ladies in the front seat. Thinking they were about to drive away not knowing they had a flat, I went up to point this out to them. Upon speaking with them, I realized a few things:
1) They were, in fact, aware of the tire, and had been since about noon. (The time now was about 3:05 p.m.)
2) There was actually a third person in the car, a little lady about 3 months old.
3) These poor ladies were in some deep doodoo.

There were the grandmother, the mom, and the baby. (I actually mistook the grandmother for the baby's mom - she couldn't have been older than her early forties - let's hope she took it as a compliment.) They had been calling all the tire places in Hempstead and having no luck finding a place open. The G-ma had called her sister, who lives in Round Rock, to come and help, but the sister was stuck in traffic in an accident in Elgin at the time I arrived on the scene (we later found out she had also gotten lost - which only makes sense... remember what kind of story I said this was?). So they were effectively stuck unless they could make it to Brenham, where the Wal-mart was still open and had a tire shop, unlike its counterpart in Hempstead.

But wait, there was another store in Hempstead, and the G-ma got on the phone and managed to speak to a person after having connected to the fax line all afternoon, and that person said that yes, they were open! If only we could get to the tire shop, they could get the tire and have the guys there put on the new one. If only. As it were, the ladies were without a lug wrench. At this point, my task seemed simple: find a lug wrench, put the spare tire on, and send the ladies on their way to the tire shop to get the new tire. Okay - first, find a lug wrench.

They didn't have one. Hm. Let me check my trunk. Oops, let me unpack it first. Nope, we don't have one either. Hm. Oh, maybe that guy - he's just sitting in his SUV watching his dogs and browsing his smartphone. Oh, you'd have to unpack your trunk? Never mind, wouldn't want to trouble you. What's that? Yes, I suppose I'm dog-friendly - I can watch them while you check for your lug wrench. Ah, you found one? Okay, I'll be right back - let me see if it works. (Time passes.) Nope, it didn't work. Thanks for trying, though. Oh, maybe those guys - they are leaving, but maybe since they're college guys they'll have a sense of service or adventure or something. Ah, so you are about to head out? But you wouldn't mind checking anyway? That'd be great. Oh, so you've now decided for the heading out. Okay. Thanks for the "good luck anyway", I'm sure that will come in handy at some point in the next couple of hours. Oh, maybe this Indian couple, they're just pulling up. (Awkward space where it's obvious I'm waiting for them to get out of their car so I can hit them up for something.) Sorry to bother you, but is there any chance you have a lug wrench? You'll check? Great, thanks! Aww, you don't have one? Well, thanks for looking. Well, hm. I could try the store owner. (I try the store owner. He left it in his trailer at home.) Hm.

Okay, new plan. If we can clear enough space in my car to take the G-ma up to the tire shop, we can ask them to borrow their lug wrench, go back to Frazier's, change the tire out for the spare, and drive back to the tire shop to put the tire on and return the lug wrench. So we make our way for the tire shop. Our conversation on the way:

G-ma: Thank you so much for helping. Do you know how many people we've talked to today who haven't done anything to help?
Me: No problem, glad I can help. (Then silence - I assumed this last one was a rhetorical question.)
G-ma: You're the 21st person.
Me: 21 people?
G-ma: That's right, and it's been really difficult with the baby - we're trying to keep her from getting too hot in that car.
Me: Yeah, and it's hot inside Frazier's (they only had A/C in the bathrooms). What's the baby's name?
G-ma: Serenity.
Me: That's a beautiful name.
G-ma: Thank you.
Me: So I don't know exactly where I'm driving - you said to go 290 towards Houston? I think I should take this first exit here.

After a couple more lucky turns on my part, we spotted the tire shop. I get out of the car, walk up to the door, and it doesn't budge. I check the sign in the window: OPEN, COME IN. I try the door again, and it continues not to budge. I walk around to the garage side. The gate is closed. As G-ma and I are starting to feel this sinking feeling in the pit of our stomachs, a truck pulls up with a guy making signs to us that they are closed. He gets out of the car and confirms this. G-ma, as you might imagine, is not going to concede so easily. Without flipping her lid, she begins passionately explaining how the arc of her day has led her to this particular point in time, shortly after the point in time when she had called and they had said, "yes, we're open", and why at this particular point in time it was rather critical for her, her daughter, and her 3-month old granddaughter that they get the tire they need now, and not in a couple of days (if you'll remember last weekend, Monday was Labor Day - can you imagine how many places in Hempstead are likely to open on Labor Day? Neither can I.). To his credit, the guy agrees to take a look at the tire.

If you're hoping that this is the turning point in the story for the fortunes of the three ladies, I won't lead you on. They didn't have a tire, used or new, that would fit their car. Despite G-ma's attempt over the next 5 minutes to clarify this truth into some kind of communication gap, it remained a truth and not a misunderstanding. Hm.

We made our way back to Frazier's, though after making absolutely certain that all the tire shops on the main drag were also closed. By this time it was about 4:45. Having run out of options in Hempstead, and since her sister still wasn't close to arriving, I had to decide whether I would be able to continue helping by driving her to Brenham to pick up a tire at the Wal-mart there (which was probably going to be another hour round-trip), or if Kathryn and baby were going to be too worn out and sweaty and needing to get home before they reached their limit.

Unfortunately for the ladies, once I got back and talked to Kathryn, we decided we couldn't push Ewan past the couple of hours we'd already done. He'd gone for way too long without a nap, and the only place we could effectively make that happen for him would be at home. Upon talking with the ladies, I asked if there was some place in town I could take them where they could be in the cool air and not stuck in a car that wasn't cool enough. They said the Wal-mart would actually be a good place, since they were running out of diapers. We had a bunch of diapers with us that were the next size up from what they used, but I handed a few over just in case.

So I drove the ladies in town and dropped them off at the Wal-mart. They were grateful for the help we were able to give, but we were still sad that after all that, leaving them at Wal-mart was the best we could do.

If you think that's rough, I haven't even mentioned what Kathryn experienced during all that time. For a couple of hours, she'd been sitting on a bench outside of the store, with a baby in her arms, and next to a pile of some of our luggage (which we'd removed from the car to make room to transport the ladies-in-distress). Wanna take a wild guess how many people spoke to her and asked her if she was okay? For several of them, this involved walking by her twice - on their way in and out of the store. It included a couple with crosses hung around their necks, large enough for Kathryn to spot while they were still in the parking lot - they managed to look away at the last second and pass right by Kathryn. At least the woman from the Indian couple smiled at Kathryn as she went by.

That's right, in two hours, noone checked to make sure Kathryn and Ewan were okay. Maybe she didn't look distressed enough, I don't know. But I can't imagine the 2 women with the baby didn't at least look distressed enough for 20 people to do more than offer their sympathy.

It still amazes and troubles me. Let's hope they eventually got the help they needed.

3 comments:

Cory said...

Wow. How anti-climactic!
Definitely "good for you" for helping them as much as you could - that is to be admired.

I remember one time when Vocal Union's bus was broken down just outside of Dallas. I and another member were beginning our .5 mile trek carrying about 5 gallons of gas each when we asked a guy if he would give us a ride in the back of his pickup truck. He said he was late for church, so he couldn't.
Thank you for not being that guy. :)

joe.peebles said...

Late for church. (Head shake.) At least the guy's probably not guilty of lying.

Heather said...

I'm kind of surprised no one had a lug wrench. It was nice of you to help, though.